Ten ITSM Implementation Challenges & How To Overcome Them

Michael Billimoria highlights the challenges your organisation will face when undertaking an IT Service Management (ITSM) implementation or upgrade... and how to overcome them.

©iStock.com/Tolimir

©iStock.com/Tolimir

Every ITSM implementation will have its unique challenges, however, through expert advice, appropriate project/program structure, and shared experiences it’s becoming easier and easier to learn the way to “do it right”. By sticking to some tried and true actions early on you can save your organisation significant headaches.

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About the Author

Michael Billimoria is a technology thought leader and is currently CTO CSC Consulting. He was previously the National Practice Lead for IT Service Management. 

He has a proven record of successfully delivering technology projects realising tangible business benefits in complex environments.